SadaPay

Balance Queries 3

• Negative Balance
• Balance Difference/Running Balance
• Closing Balance

OTP Issues 2

• Login OTP - Local and International Numbers
• Transactional OTP

RAAST 3

• RAAST ID Registration Issues
• RAAST Transaction Issues
• RAAST P2M

Scam Cases 1

• Scam Cases

Snooze & Close chats 2

• When to Snooze?
• When to Close?

Communication Guidelines 8

• Key Guidelines for CX Associates
• Response Guidelines
• Good, Standard & Poor Response
• Acknowledging Feedback & Empathetic Statements
• Tone of Voice

View all 8

Training Manuals 2

• CX Specialist
• CX Project Coordinator

BizAccount Information 8

• Business Account creation and its Benefits?
• Business Account Number & IBAN
• BizAccount Onboarding & Invoicing Access
• Biz Account Limits
• USD to PKR Withdrawal Info

View all 8

BizAccount Issues 7

• BizAccount Deletion & Verification request cancelation
• Client Reported Fraud Cases
• Payment Link Issues & Void Payment
• High Risk Score Clients & Decline Reason
• High Risk Countries

View all 7

JIRA Boards & Resources 5

• Invoicing Disputes Board - ID Board
• Business Transaction Monitoring - BTM Board
• BizAccount PRC
• BizAccount AMC & Tax Certificate
• Biz Account Resources

QA Process 3

• General Evaluation Criteria
• Counter Evaluations
• Onboarding Team QA Evaluations Process