SadaPay

State Bank Reporting 3

• Weekly/ Monthly/ Quarterly Reporting
• Complaints Data Regulatory & Miscellaneous Reporting
• State Bank Complaints

Ops – Card Operations (CDIs) 2

• TCS Issues
• TRAX Issues

Settlements 3

• Overview - Settlements
• Accidental IBFT In (External Bank)
• Accidental IBFT In (SP-SP)

Jira Administration 1

• Overview - Jira Aministration

Training and Enablement 1

• Overview - T&E

Dispute Handling, Review and Escalation 2

• Dispute Types and Dispute Reasons
• Direct & Indirect Ticket Handling & Escalation

Account Deactivations/Reactivations 1

• Overview- Account deactivations an

Remittance Handling 1

• Steps for Remittance Handling

Document Requests 1

• Steps- Document Requests

Remittance Reporting Data 1

• Steps- Remittance Reporting Data

Card Pin Reset 1

• Overview - Card Pin Reset

U-18 Onboarding Segregation & Communication 1

• Overview - U18 Onboarding