Step 1: Associate Responsibility

Jira Status: Reported by User

Check IRIS Transaction Status
Search transaction in monitoring:

  • If Title Fetch:

  1. Create a Remittance Rejection Document (template).

  2. Add in description: Screenshot of IRIS status and screenshot of remittance platform transaction details

  3. Complaint text: “Transaction did not reach our system (Title Fetch)”.

  • If IBFT:

  1. Create a PAR ticket as per PAR SOP.

  2. Description: “Rejection document will be generated once PAR ticket is resolved.”

  3. Do not issue a rejection document at this stage.

    • Ticket Handling

  4. Fill all Jira fields (transaction ID, date, amount, screenshots).

  5. Keep status as Reported by User.

Step 2: CMU Responsibility

Jira Status: Reported by User → Done

  • Verify Transaction in IRIS

Double-check associate’s details and complaint text and confirm IRIS status.

  • If Title Fetch or Reversal Confirmed:

  1. Prepare Remittance Rejection Document.

  2. Attached to the Jira ticket.

    • Finalize Ticket

  3. Add closing note: “Remittance Rejection Document attached. Please advise users to approach their respective member banks for resolution.”

  4. Change Jira status to Done.