Description: The article includes guidelines in order to generate a Biz Account Maintenance Certificate (AMC) and a Tax Certificate. 


Query: User requests for a Account Maintenance Certificate


Chat Tag: Documents > Account Maintenance Certificate (AMC)


Action Required:


  • Create a ticket on the DCR Board on JIRA:
  • Summary: AMC Request - Date of ticket creation
  • Issue Type: Biz Account Maintenance Certificate
  • User’s full name as on Intercom
  • User’s IBAN number
  • Account Title
  • Business Title 
  • Website Link
  • Company number 


Chat Example: https://app.intercom.com/a/inbox/yi1q66iy/inbox/conversation/2859403?view=List


Query: User requests for a Tax Certificate


Chat Tag: Documents > Tax Certificate

Action Required:
  • Create a ticket on the DCR Board on JIRA:
  • Issue Type: Tax Certificate