SadaPay

Solution:

• If a SadaBiz gets an "Oops" error message while creating their payment links, ask them to update their app to the latest version. This should resolve the issue. 

• Inform the user that if they will use any special character in Client's Name, the app will not generate the link and give Oops error.

Biz account invoices status can be checked in Mission Control now. Information shown on Mission Control is: 

• Client Name

• Invoice ID

• Invoice Amount

• Current status 

1. Created: Shows up in the app

2. Payments on Hold: Shows up in the app

3. Invoice Payment Approved: Shows in the app but can also be checked from MixPanel/ Mission Control 

4. Invoice Payment Declined: Identifying reason from Mixpanel/ Mission Control.

Process to be followed: 

We can check the decline reason from Mixpanel for any payment link which hasn't expired. And Sift shows us the decline reason for any payment link (expired/unexpired).

• Open Mixpanel

  Go to Events > Select “Invoice payment declined” in All Events > Click 3 dots button on its right and add filter > “Invoice Number” > Contains > Invoice Reference Number.

If the payment link is: https://pay.sadapay.com/invoice/3951d009-6830-46d8-844b-2a9dc661add9, the highlighted yellow part is the invoice reference number.

• Select any appropriate time period i.e. “Today”, “Yesterday, “7D” etc. The relevant payment attempts will be shown on the screen

• Tap on the payment row and check the decline reason and decline reason code.

• CXAs can search the decline code article from Checkout to understand the reason for failure and guide the user accordingly.

• Click on the > dropdown icon and the following display will appear.

• Card Issuer Country: The Alpha-2 country code will be checked against the “High risk Countries” list. 
• Decline Reason Code and Decline Reason Description can be seen here.