Query: User wishes to file a complaint about a CXA or reach out to higher management

If a user wishes to file a complaint about a CXA or reach out to higher management, please initiate an Agent Complaint Ticket. Steps: The CXA will share the Agent Complaint Ticket link with the user.  Show Shortcuts > Send a ticket form > Agent Complaint.  Visual step by step guide has been shared below Once the user submits the Intercom form, a JIRA ticket will be automatically created in the backend with all relevant details At the same time, Syed Bazil Ali and Maha Hamid will be tagged on the chat for further review.