Reconciliations

  • Handle reconciliation processes for 1-Link transactions, including IBFT, ATM, top-ups, and bill payments, ensuring accuracy and timely resolution.

  • Oversee Raast reconciliations specifically for IBFT transactions, coordinating with relevant teams to address any discrepancies.

  • Act as the intermediary between the CX and Settlements teams, facilitating backend handling and communication to streamline issue resolution.


DA Issuance/Reversals, Miscellaneous Adjustments and Recoveries

  • Manage DA issuance, reversals, and miscellaneous adjustments, ensuring all actions are accurately recorded and communicated to the user when necessary.

  • Take responsibility for informing users of any recoveries related to miscellaneous adjustments, maintaining clear and transparent communication.


Good Faith Recoveries

CMU oversees the recovery of funds from accidental IBFT (In and Out) transactions by ensuring the process is handled smoothly, transparently and in line with regulatory standards. This includes confirming that no debit block is applied on the user’s account, obtaining explicit user consent prior to initiating any recovery action and coordinating with relevant teams or banks to facilitate reversals.