At SadaPay, the onboarding process for new users is facilitated by the dedicated Onboarding Team. This team plays a crucial role in ensuring that users’ information is accurately collected and verified. The team consists of individuals responsible for creating tickets and performing meticulous checks on the details provided by the users.
When a user applies for onboarding, a ticket is generated to capture their information. The Onboarding Team carefully examines the user’s ID card and Selfie to verify their identity. This manual review process helps in maintaining the integrity and security of the onboarding process.
Once the tickets are created, they are forwarded to the checkers within the Onboarding Team. These checkers are entrusted with the task of thoroughly reviewing each ticket to ensure that all the provided details are correct. They meticulously compare the information on the ID card and the user’s selfie with the information submitted during the onboarding process.
To maintain a high level of quality assurance, the QA Team at SadaPay conducts regular checks on a sample of tickets. Approximately 80-100 tickets per week are randomly selected for review. The QA Team meticulously examines each ticket to identify any discrepancies or inconsistencies that may have been overlooked during the initial review. They follow a standardized scorecard to evaluate the accuracy and completeness of the onboarding process.
Based on their findings, the QA Team provides valuable feedback to the Onboarding Team. This feedback helps the team to improve their processes, identify areas of improvement, and ensure that the onboarding process consistently meets the required standards of accuracy and reliability.
By employing a dedicated Onboarding Team, implementing manual checks, and conducting regular quality assurance assessments, SadaPay strives to provide a secure and efficient onboarding experience for all its users.