Direct Ticket Handling & Escalation 


  • The following disputes are received directly via Intercom. CMU is responsible for filing these disputes within 1 working day. 


1-Link

Raast

IBFT out

IBFT out

Top Up


ATM Withdrawal (Local)





Indirect Ticket Handling & Escalation 


  • The following disputes are received through CX associates. CMU is responsible for reviewing these tickets and escalating them as necessary.


Mastercard

1-Link 

Raast

E-commerce

IBFT out

IBFT out

POS

Top Up


ATM Withdrawal (International)

ATM Withdrawal (Local)


Fraud transactions

Bill Payment



Fraud IBFT