Description: The article includes guidelines to handle BizAccount deactivation requests of users.
Chat Example: https://app.intercom.com/a/inbox/yi1q66iy/inbox/conversation/2710755?view=List
Query: How to deactivate my BizAccount? |
Chat Tag: Business Account > Deletion Request |
Action Required: - File a CX Complaints (CXC) JIRA ticket.
Select “Account Deactivation - Sadabiz” as the Issue type. During ticket creation, all CXAs must select the name of their lead in the “Lead Name“ field. Ticket will be created and auto-assigned to Team Leads who will take the issue forward.
Solution: - Inform the user that we're working on it and give them an update as soon as we can.
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Query: User requests to cancel their biz account verification request |
Chat Tag: Business Account > Verification Request Cancelation |
Action Required: - If a user requests to cancel his Biz Account Verification request, CXA’s can raise it in #cx-biz channel and tag Haris Zakka.
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