Description: The article includes the process for BizAccount PRC.

Chat Example: https://app.intercom.com/a/inbox/yi1q66iy/inbox/conversation/2808102?view=List


Query: User requests for a PRC


Chat Tag: Documents > Business Accounts > Proceed Realisation Certificate (PRC)

User requests CX Associate for PRC against a specific invoice they have received payment against. To get PRC for an invoice, users need to withdraw their USD earnings amount first. 


Probing Questions from the user: 

  1. Account number/IBAN

  2. Account Title

  3. Transaction Details

  • Serial Number (for multiple invoices of same user)

  • Invoice ID

  • Amount

  • Date

Timeline communicated to user: 

  • 7 working days


Workflows for PRC relevant to the date of invoice:

Date of Invoice

Action to be taken

Before 27th Sept’ 23
Before 12th Dec’ 23
  • Email with all the relevant details to BAFL.
  • The source of the transaction number will be the Invoice ID. 
After 12th Dec’ 23
  • Email with all the relevant details to BAFL. 
  • The source of the transaction will be the Remittance ID. This means we will not be requesting PRCs on invoices but on withdrawals, hence the details we add to the ticket should be of the withdrawal, not the invoice.
  • Please be sure to communicate this to the user if they request a PRC on invoices post 12th Dec.


Email Process: 

  • Email Bank Al-Falah at: PRC@bankalfalah.com, CC:  hrb@bankalfalah.com & filza.ahmed@sadapay.pk

Email Draft:

  • Subject should be: BizAccount Request for PRC - Date 


Greetings,

Please generate a PRC for the following user:

Details of the user:

  • Type of Account: NON-RDA

  • Account number/IBAN

  • Account Title

  • Transaction Details:

  • Serial Number (for multiple invoices of same user)

  • Invoice ID

  • Amount

  • Date 

Regards,

Your Name 


Note: Please be sure to add the details in the following format to the ticket before assigning the ticket to Syed Bazil Ali. If the user has requested PRC for multiple invoices, please add the details in a table format. You can visit  the ticket here for reference.