In our pursuit of delivering exceptional customer experiences, it's imperative to recognise the significance of selecting our words thoughtfully. The following guidelines are intended to enhance the tone of communication, fostering empathy and elevating the standard of our interactions with users.
Feedback Acknowledgements: | Empathetic Statements: |
- We are grateful for sharing your opinions with us. It will surely benefit our company.
- We appreciate the feedback you gave. Thank you for your precious time.
- Thank you so much for bringing this to our attention!
| - I can understand how that would be difficult.
- Oh! That sounds really challenging
- We're really sorry you had to experience this, but don't worry we'll make it right
|
