Description: The article includes basic information related to BizAccounts onboarding.

Chat Example: https://app.intercom.com/a/inbox/yi1q66iy/inbox/conversation/2855760

Query:  Why my invoicing feature is unavailable?


Chat Tag: Business Accounts > KYC Declined


Onboarding SOP: 

  • Once the user submit their details, our team onboard them according to the Onboarding SOP.
  • We onboard all users as High Risk Users currently.


BizAccount Invoicing KYC Declined:

  • Decision to accept/reject user’s invoicing KYC depends only on the “Work Categories” screen. If the user chooses option “I don’t work in any of the above”, they are accepted, else application is declined. 

  • We do not yet have a resubmission option, even if they have other services to offer or if it was done by mistake.


Macro:

  • BizAccount (Invoicing KYC Declined) 



Error in APP
Mission Control Screen


Chat Example: https://app.intercom.com/a/inbox/yi1q66iy/inbox/conversation/2855760


Manual Resubmissions
Chat Tags:
Business accounts > Incorrectly selected Prohibited Categories in KYC
Business account > Resubmission Sent (Category question) - Once resubmission has been sent. 
Context:

  • We'll now be sending resubmission to users that have incorrectly selected a prohibited category during KYC. We already have a tag for such cases "Business accounts > Incorrectly selected Prohibited Categories in KYC".
  • We'll be maintaining this sheet for resubmission requests and after verifying the user's profile and confirming they are not working in a prohibited category, resubmission can be sent from KYC journey on category questions. Once a resubmission is sent we'll use the tag "Business account > Resubmission Sent (Category question)".