Snooze & Close chats
Description: This article briefly outlines the different types of scenarios in which CXAs should either simply snooze the chat or set the conversation state...
Thu, 21 Mar, 2024 at 11:33 AM
When to “Close” a chat? All chats where users' issues have been resolved, their queries have been answered must be closed. Make sure to...
Thu, 21 Mar, 2024 at 11:27 AM