This is done to provide a standardized process for handling official reporting requests from other banks, ensuring accuracy and timely response.

Step 1: Receiving the Request

  • Monitor the official email inbox for reporting requests from member banks.

  • Open the received email and download the attached spreadsheet.

  • Review the spreadsheet to identify transactions requiring status confirmation.

Step 2: Collecting Required Information

  • Identify missing/required fields:

  • Transaction Status

  • NTN / CNIC Numbers

  • Branch Code

  • Reach out to the Data Analyst team to obtain NTN/CNIC numbers.

  • Cross-check provided data with the transaction list.

Step 3: Updating the Spreadsheet

  • Fill required details for each transaction:

  • Transaction Status (from IRIS)

  • NTN/CNIC Numbers (from Data Analysts)

  • Branch Code

  • Ensure completeness and accuracy.

  • Validate that no blank or mismatched fields remain.

Step 4: Responding to the Requesting Bank

  • Draft a professional reply email to the requesting bank.

  • Attach the completed spreadsheet.

  • Mention in the email body:

  1. Confirmation that requested data has been filled

  2. Point of contact for further clarification