• Complaints are received through various channels including State bank of Pakistan and the government’s citizen portal/sunwai portal.

  • Complaints are exclusively posted in the sppk-sbp-complaints channel.

  • The CMU is responsible for overseeing these complaints and raising them with relevant points of contact in various departments or external stakeholders.

  • Our goal is to resolve these complaints within the same business day they are received.

  • A formal response is drafted, prepared and shared with the relevant organization.