Overview

We have recently identified an increase in instances where users share fake or edited screenshots to support their queries. This poses a significant risk and requires all associates to exercise heightened vigilance.

How to identify

When reviewing user-provided images, carefully examine whether any of the following signs are present:

  • Screenshots that appear edited, manipulated, or cropped in an unusual manner

  • Blurred areas, mismatched fonts, altered timestamps, or any visual inconsistencies

  • Layouts or visual elements that do not align with SadaPay’s standard interface or formats

  • Information that contradicts the user’s account activity, history, or prior statements


Required Actions When Suspicious Activity Is Detected

If you believe an image or snapshot may be falsified or tampered with:

  • Escalate the matter immediately to @cx_leads and @cx-specialists for verification. They will review the materials and forward them to the designated private channel if necessary.

  • Provide all relevant context, including supporting screenshots and any observations that informed your suspicion.

  • Do not rely solely on the user's explanation. Apply your product knowledge and CX judgment when assessing the information provided.

Note

If something appears unusual or inconsistent, it is important to trust your initial assessment. Early detection is essential in preventing misuse and ensuring accurate resolution.