Description: The article includes information and comms to be sent to different Biz Account User Groups. 


Resources 

Macros to be used: BizAccount Communications 


Relevant Sheets: 

  1. Comms_Sadabiz

  2. Sadabiz Communication

  3. SadaBiz Communications - 14th April 2023

  4. Check Deactivation Users

  5. Sada Biz Specialist Tasks




User Groups - Payments Update (Needs to be reviewed)

Group 

Definition

1A TC - 40 Settled 

Reason: 

Invoice flagged as suspicious by the client's bank

Impact: 

Not able to generate new invoices

Received previous payments

1B TC - 40 Unsettled

Reason: 

Invoice flagged as suspicious by the client's bank


Impact: 

Not able to generate new invoices

Previous payments have been refunded


2A TC - 40 Affiliates Settled 

Reason: 

Client raised a claim for fraud/linked to fraudulent user. 

Impact: 

Not able to generate new invoices

Received previous payments


2B TC - 40 Affiliates Unsettled

Reason: 

Client raised a claim for fraud/linked to fraudulent user. 


Impact: 

Not able to generate new invoices

Previous payments have been refunded


2C TC - 40 Affiliates both

Both Settled and Refunded invoices: 

Reason: 

Client raised a claim for fraud/linked to fraudulent user. 


Group 3

Reason: 

Linked to fraudulent user. 


Impact: 

Not able to generate new invoices


Group 5A1

People under risk review with their risk levels 


Reason:

Insufficient details  


Impact: 

Invoices refunded to client if add details have not been submitted 


Group 5A2

People under risk review with their risk levels 


Reason:

Card declined multiple times  


Impact: 

Invoices refunded to client if add details have not been submitted


Group 5B

Reason:

People under risk review with their risk levels 


Impact: 

Invoices refunded to client 


Group 6

Reason:

People who have <$20 in total processed volume & High risk 


Impact: 

Not able to generate new invoices

Group 7 

Reason:

Users with delayed payments (Med/Low risk)


Impact: 

Able to generate invoices

Group 8

Reason:

Clean users who couldn’t access the services 


Impact: 

Able to generate invoices

Group 9

Reason:

Users who are unapproved but onboarded