Description: The article includes information on Limit Exceeded and Timeout cases for USD to PKR withdrawals.


Query: User reporting an issue regarding their USD to PKR withdrawal - Limit Exceeded Case


Chat Tag: Business Accounts > Withdraw to Personal/Biz Wallet - Errors & Issues


Solution:

  • Inform the user that the withdrawal is unsuccessful as their incoming limit has been breached.


Macro: 

  • Settlement Delay (Limit Exceeded)


Query: User reporting an issue regarding their USD to PKR withdrawal - Timeout Case


Chat Tag: Business Accounts > Withdraw to Personal/Biz Wallet - Errors & Issues


Solution:

  • Inform the user that the withdrawal is not processed because of a technical issue. Such cases are called Timeout cases.


Macro:

  • USD Withdrawal - Timeout Cases


Note: * A daily sheet for limit exceeded and timeout cases is maintained which is used to identify these cases.This sheet can be found in #cx-biz.